Rachel Lande (Crompton)

Rachel Crompton Lande is an experienced Lead Application Administrator at Thumbtack since April 2018, overseeing internal tools for over 600 employees and managing various systems, including Salesforce and Pardot. Notably, Rachel designed a process that significantly reduced handle time on disputes by 40%. Previously, Rachel worked at Mozy by Carbonite from June 2010 to April 2018, serving as a Business Systems Analyst and Salesforce Administrator, where responsibilities included release management of integrated tools and customer support. Rachel began their career as a Customer Support Technician, contributing to a 60% deflection rate of support cases through the creation of knowledge base articles. Rachel holds a Bachelor of Science in Elementary Education from Brigham Young University, completed in 2010.