Karine Bauquis

Karine Bauquis is an experienced Customer Experience (CX) Operations Manager and Head of Customer Care at Thunes, where responsibilities include managing a team, ensuring support quality, implementing Zendesk, and overseeing merchant onboarding and compliance processes. Previously, Karine held various roles at Webhelp Payment Services, including Manager of the operational KYB department and Customer Relationships Coordinator, focusing on customer experience quality and training for partners. Additional experience includes a Commercial Assistant position at Ariane SARL, managing customer orders and logistics. Karine's educational background includes extensive training in coaching, communication, and business management, with degrees from various institutions, enhancing expertise in customer support and operational efficiency.