Alicia DaLee

Alicia DaLee has a diverse work experience spanning several industries and roles. Their most recent position was as a Product Operations Manager at Thyme Care starting in February 2023. Prior to that, they worked at Nisolo as a Senior Manager, Customer Experience from August 2021 to February 2023, where they were responsible for overseeing the customer experience department and strategy for U.S. and international customers.

Before joining Nisolo, Alicia worked at Warby Parker, initially starting as a Customer Experience Advisor in October 2017 and then progressing to roles such as Team Lead, Customer Experience and Associate Manager, Order Management. In these positions, they managed a team of direct reports, ensured quality and productivity, and handled customer inquiries, complaints, and service requests. Alicia also participated in the launch of new roles, recruiting efforts, and scaling initiatives.

Prior to their time at Warby Parker, Alicia worked at Aloompa as a Client Account Manager from May 2014 to July 2016, where they served as a corporate account manager for clients such as Bonnaroo, Coachella, and Turner Sports. Alicia also worked at The Reflector as an Opinion Editor and Staff Writer from April 2012 to April 2014, and at Mocha Club as a Marketing Communications Intern from May 2013 to August 2013.

Throughout their career, Alicia has demonstrated strong leadership skills, excellent customer service abilities, and a talent for managing teams and projects.

Alicia DaLee has a Master of Arts degree in Communication Studies: Organizational Leadership from The University of Alabama. Prior to that, they obtained their Bachelor of Arts degree in Communications, specializing in Public Relations and Journalism, with a Minor in English Literature from Mississippi State University.