Oriana Benedetti

Oriana Benedetti is an experienced professional in quality assurance and training, currently serving as a Senior Quality Assurance Associate at Thyme Care since June 2022. Oriana has successfully led the transition of QA scoring systems to Google Forms, enhancing scalability and efficiency. Prior roles include Quality, Training and Enablement Specialist, where significant improvements in QA scores were achieved, and Quality Assurance Manager at Progyny, Inc., where robust QA processes were established for a 17-agent call center. With a solid background in customer service across various industries, including management of care for patients at Oscar Insurance and sales at Victoria's Secret, Oriana holds multiple degrees in marketing, advertising, and the performing arts, alongside a Business Analyst Certification focused on Natural Language Processing.