Shafiq Kassam

Shafiq Kassam is a seasoned technology executive with extensive experience in digital transformation and technology management across various industries. Currently, Shafiq serves as the Senior Managing Director and Head of Digital and Channel Technology at TIAA since December 2021. Prior to this role, Shafiq was the Managing Director and Head of Digital Technology for North America at Citi, where accountability included overseeing major digital platforms. Other notable positions include VP and CIO of Home Loans Technology at Capital One, Global Head of Mobile at Barclays, and roles at Verizon focusing on advanced media solutions. Shafiq's academic background includes a Bachelor's degree in Aviation Computer Science from Embry-Riddle Aeronautical University.