Georgia Poole

Georgia Poole is a highly motivated and driven Contact Centre Operations Manager with extensive experience in leading diverse teams and achieving high levels of excellence. Serving as the Head of Contact Centre at Ticketmaster since October 2016, Georgia demonstrates a proven ability to analyze organizational deficiencies and develop innovative, cost-effective solutions to enhance competitiveness and improve customer satisfaction. Previous roles include Client Project Manager at Aegis Limited and Client Delivery Manager at Serco, where Georgia effectively managed teams and resources to meet service levels and compliance standards. With a Bachelor of Business Administration and a BA Honours in Business and Finance, Georgia possesses strong skills in operations management, stakeholder management, performance management, and coaching.