Sukhraj Sandhu

Sukhraj Sandhu has a diverse work experience in the field of IT support. From March 2014 to December 2018, they worked at Paradigm Learning Resources Pvt Ltd as an IT Help-desk Support Role Level 1 & 2. In this role, they performed diagnostics and troubleshooting, responded to end-users' inquiries, and maintained equipment inventory lists. Sukhraj also resolved support issues, escalated complex problems, and performed various tasks such as Desk phones setups, password resets, and printer troubleshooting.

From September 2019 to April 2020, Sukhraj worked at DXC Technology as a Level 2 IT Support- EUC Remote Desktop Services Agent. During this time, they provided timely support for hardware, software, and network-related issues. Sukhraj achieved an 85% first call resolution rate and maintained high-level customer satisfaction by understanding and fulfilling end-user requirements.

Since August 2020, Sukhraj has been working at Tic:Toc as an Infrastructure Support Analyst. Further details about this role are not provided.

Sukhraj Sandhu attended TAFE SA from 2019 to 2020, where they obtained a Certificate IV in Information Technology. In addition to their formal education, Sukhraj also received several certifications. In December 2019, they completed the "PowerShell 5 Essential Training" course from Lynda.com. In January 2020, they completed the "Learning Windows 10 Deployment for Small Businesses" course from the same institution. In April 2020, Sukhraj obtained certifications for "Windows 10: Implementation" and "Windows 10: Manage and Maintain Windows 10" from Lynda.com. In June 2020, they received the "Windows 10: Configure and Support Core Services" certification from the same platform. Finally, in July 2020, Sukhraj obtained the "ITIL® 4 Foundation CPD" certification from AXELOS Global Best Practice.