Laura McKimm

Laura Mckimm is an experienced complaints specialist with a strong background in complaint handling and customer service. Currently serving as a Complaints Specialist at Tide since May 2020, Laura has previously held roles including Associate at the Financial Conduct Authority and Adjudicator at the Financial Ombudsman Service. Prior experience includes working as a Complaint Handler at Lloyd's, where responsibilities involved investigating and responding to stage 2 complaints, and over a decade at Cabot Financial, focusing on regulatory and executive complaints. Laura's extensive experience in the financial sector demonstrates expertise in managing complex complaint processes and ensuring regulatory compliance.