Sebastian Vogel

Sebastian Vogel is an experienced professional in customer experience and operations management, currently serving as the Director de experiencia de clientes at Grupo Distelsa since April 2022. With a strong background in corporate operations from Supermercados Cugat, where Sebastian managed multiple stores and opened new locations, and extensive experience at Department Store La Polar S.A. in various leadership roles, including Omnichannel Consultant and Operations & Service Manager, Sebastian has driven significant improvements in customer experience, sales strategies, and operational efficiency. Earlier positions at Falabella Retail S.A. and MediaMarkt Iberia included managing customer service processes, sales teams, and store planning, showcasing a comprehensive skill set in management and strategic planning. Sebastian holds a Bachelor of Business and Management from Pontificia Universidad Católica de Chile and an International Certification in KAIZEN LEAN from Kaizen Institute Consulting Group Chile.