Johanna Kovala

Johanna Kovala is a seasoned professional in the IT service management sector, currently serving as the Development Manager for Service Processes at Tietokeskus since January 2017. In this role, Johanna focuses on the internal development of B2B IT service production and team leadership, ensuring seamless operations for experts and high-quality service for clients. Previous positions at Tietokeskus include Development Specialist for End-user Services, where Johanna was responsible for enhancing user support services and identifying areas for improvement, and various roles related to incident management and service operations. With foundational experience at companies such as 3 Step IT Oy and Nevtor Oy, where Johanna developed the Incident Manager role, and academic credentials from Helsinki Business College and Haaga-Helia University of Applied Sciences, Johanna possesses a strong blend of technical and managerial skills in the IT field. Additionally, Johanna serves as a board member for Asunto-osakeyhtiö, reinforcing leadership expertise in organizational governance.