Heather Johnston

Heather Johnston is an experienced service desk professional with a strong background in customer service and team leadership. Currently serving as the Service Desk Manager at TIEVA since December 2022, Heather has previously held roles as Service Desk Team Leader at Ultima Business Solutions and Head Of Customer Service at Frozen Brothers B.V. With a solid tenure at Audatex UK, Heather progressed from Support Desk Team Leader to Service Desk Manager, focusing on team performance and customer satisfaction metrics. Additional experience includes technical support roles at Dixons Retail and visual merchandising at Debenhams. Heather's educational background includes A Levels in Arts, Photography, and Media from Farnborough 6th Form College.