Muchlis A is an experienced customer service professional with a demonstrated history of working in various roles across multiple companies. Currently, Muchlis serves as a Bilingual Customer Service Representative at tiket.com since October 2022. Previously, Muchlis worked at Ajaib as a Customer Service Team Lead from January 2021 to April 2022, overseeing team monitoring and ensuring adherence to key performance indicators. Prior experience includes a role as a Customer Success Specialist at Grab from June 2015 to August 2019, where case handling and communication between customers and partners were key responsibilities, and as a Customer Service Agent at Lazada from July 2016 to June 2017, managing customer inquiries through various communication channels.
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