Zahrah Zayyan Layalia

Zahrah Zayyan Layalia is a skilled Content & Business Process Analyst currently employed at Tiket.com, where responsibilities include designing SOPs for customer service agents and developing product launch presentations. With prior experience as a freelance creative writer for IDN Media, Zahrah produced over 60 articles monthly on beauty and lifestyle topics, while also managing community engagement as a Community Associate. Previous roles include content writing for detikcom and serving as an Art and Culture Staff at Himpunan Mahasiswa Sastra Inggris UIN Syarifhidayatullah Jakarta, where Zahrah launched the podcast series "ART CAST." Zahrah holds a Bachelor's degree in Literature from Universitas Islam Negeri Jakarta.