Fernanda Rossin currently holds the position of Brazil Country Lead for Service Operations at TikTok since October 2025. Prior experience includes roles as Head of Customer Success at Starbem, where responsibilities involved leading the Customer Success team, and Head of Customer Experience at Nomad, focusing on team management and customer service strategies. Fernanda also worked at Nubank in various positions related to customer experience from 2022 to 2023. Educational background includes a Master of Business Administration in Behavioral Economics from ESPM and a Bachelor's degree in International Relations from Universidade Estadual Paulista. Additional qualifications include specializations in Organizational Culture Management and Strategic People Management.
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