Natalie McLean

Natalie McLean is the current Head of Business Training & Development for Global Business Solutions - North America at TikTok. Prior to this, they spent three years at Indeed.com as their Global Director for Training & Development (previously Global Director for Sales Training). During their time there, they led a team of 60 training specialists and 7 managers supporting a 4500-person sales and client success organization across 23 countries. Natalie was responsible for guiding the strategy for programs, reinforcement initiatives, and performance measurement, as well as managing vendor relationships and direct spending for a $3-5M global training budget.

Under their direction, the company saw an increase in time spent learning by 15% due to the introduction of training programs using leading-edge technology, eLearning, and learning management systems. Additionally, Natalie drove an 89% sales force retention rate and efficiencies in sales processes by creating segment- and market-specific onboarding programs followed up with targeted reinforcement training. Finally, they spearheaded a 25% YoY increase in Net Promoter Score (NPS) by launching product certification programs for the sales and customer success organization.

In addition to their impressive work with Indeed’s training programs, Natalie also worked with HR leaders across the company to facilitate performance-based interventions that furthered a high-performance and developmental culture. Natalie was also able to pinpoint top talent by assessing the performance of training program participants to offer additional leadership development and coaching opportunities – identifying 20 future leaders who are now included in the corporate succession plan.

Natalie McLean holds a Bachelor of Science in Business Management & Finance from Brooklyn College and a Master of Business Administration in Business Administration and Management, General, from the University of Phoenix. Natalie also has certification in Company Valuation & Financial Analysis from Training The Street and in Diagnostic/Consultative Selling from Prime Resource Group.

They work with Tim Natividad - Head of Enterprise Sales, US, Rebecca Sawyer - Global Head of SMB, Global Business Solutions, and Darren Nicol - Global Head of Events & Industry Relations, Global Business Marketing. Natalie McLean reports to Blake Chandlee, President, Global Business Solutions.