Shiqi Fu

Shiqi Fu has extensive experience in customer insights and service advocacy across various industries, including eCommerce and banking. At TikTok, Shiqi Fu served as the Global Service Insights (VoB) Lead, building and leading a global team focused on the voice of business for sellers, partners, and creators. Previously, Shiqi Fu held the position of VP Cognitive Banking Advocate at DBS Bank, where the focus was on enhancing consumer banking through AI and machine learning. In the eCommerce sector with Lazada, Shiqi Fu contributed to customer experience and advocacy efforts. Shiqi Fu's earlier roles included significant positions at Changi Airport Group and Resorts World Sentosa, focusing on customer insights and operational planning. Educational credentials include a Bachelor of Fine Arts in Digital Film Making from Nanyang Technological University Singapore.