Vanessa C. is a Senior Program Manager with over 7 years of experience in leading high-impact, cross-functional programs in e-commerce, product operations, and customer experience. Currently, they serve as a Senior Program Manager for Service Strategy & Operations at TikTok, where they have been recognized with multiple awards for outstanding contributions to customer experience. Previously, they held various roles at Instacart, where they improved operational efficiencies and managed cross-functional projects. Vanessa is pursuing a Bachelor of Business Administration in International Business at Loyola University Maryland.
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