Bárbara Finelli is a dedicated professional with a diverse background in quality monitoring, UX writing, and administrative assistance. Currently employed at TIM Brasil as a Quality Monitor since October 2022, Bárbara handles call transcriptions for the CX team and facilitates legal review of user complaints. Prior experience includes working as a UX Writer at Rethink Tecnologia, where Bárbara crafted user-centric messaging and optimized digital content. Previous roles at Banco Bmg involved fraud analysis and customer service, alongside administrative duties at VLR Empreendimentos. With ongoing academic pursuits in Letters at Universidade Presbiteriana Mackenzie and various certifications in UX writing, design thinking, and digital marketing, Bárbara continues to enhance expertise in communication and user experience.
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