TIM Brasil
Helio Junior is a seasoned professional in customer experience and digital solutions, currently serving as a Specialist in Residential Monetization at TIM Brasil since July 2013. Responsibilities include customer base management and the development of personalized communication strategies to enhance customer experience, retention, and loyalty. As a Senior Consultant focused on Automated Customer Models to Voice, Helio Junior has led UX strategies for both B2B and B2C customers, emphasizing data-driven innovation and agile methodologies. Previous roles include consulting on self-service telephone solutions and internal communications, as well as journalism positions at Grupo LANCE! and Portal SRZD. Helio Junior holds a degree in Communication (Journalism) from Universidade Veiga de Almeida and a graduate degree in User Experience and User Interface from Faculdade Unyleya.
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TIM Brasil
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TIM is the fastest growing mobile phone company in Brazil. Currently, it has more than 13,000 employees across the country who work delivering innovative and quality services in mobile, landline and broadband internet. It is a company made up of creative people, with energy and customer focus. They value transparency, quality and innovation so that Brazilian consumers can do more and go further.