Helio Junior

Helio Junior is a seasoned professional in customer experience and digital solutions, currently serving as a Specialist in Residential Monetization at TIM Brasil since July 2013. Responsibilities include customer base management and the development of personalized communication strategies to enhance customer experience, retention, and loyalty. As a Senior Consultant focused on Automated Customer Models to Voice, Helio Junior has led UX strategies for both B2B and B2C customers, emphasizing data-driven innovation and agile methodologies. Previous roles include consulting on self-service telephone solutions and internal communications, as well as journalism positions at Grupo LANCE! and Portal SRZD. Helio Junior holds a degree in Communication (Journalism) from Universidade Veiga de Almeida and a graduate degree in User Experience and User Interface from Faculdade Unyleya.