Joseph Piazza

Joseph Piazza is a seasoned customer experience professional with extensive experience in managing teams and operations across various industries. Currently serving as the Director of Customer Experience and Site Operations at Timbuk2 since May 2018, Joseph leads a team focused on enhancing customer satisfaction through innovative repair processes and CRM implementation. Prior roles include Customer Experience Manager at Peet's Coffee, Quality Assurance Manager at One Kings Lane, and Personal Banker at Wells Fargo, showcasing a consistent track record of improving service quality and operational efficiency. Joseph possesses strong expertise in customer relationship management, team coaching, and process optimization, complemented by extensive experience in luxury retail and real estate.