Irtaza Mahmud

Irtaza Mahmud has extensive experience in technical support and operations management within the telecommunications and SaaS industries. Currently serving as a Technical Support Specialist and Billing Associate at Time Doctor since May 2021, Irtaza is responsible for documenting escalations and conducting first-level QA for customer issues. Prior to this role, Irtaza worked at Transworld Associates Pvt Ltd as an Assistant Manager, leading strategic operations and maintaining customer relations for over a decade. Irtaza's earlier career includes positions as a System Operation Manager and Supervisor at Access Global Pakistan Pvt Ltd, managing system installations, operations, and enhancements. Educational qualifications include a BE in Information Technology from Hamdard University and numerous certifications in related fields and skills such as Microsoft Excel, business communication, and network planning.