Alex Zanon

Alex Zanon is an experienced professional in customer support and IT systems management, currently serving as Support Manager at Olist Tiny since January 2020, where responsibilities include overseeing customer service teams and implementing AI-focused service channels. Prior to this role, Alex worked as a Support Specialist in the technology sector, specializing in ERP systems. From March 2013 to January 2020, Alex held the position of IT Support Analyst at Transportes Bertolini Ltda., where critical functions included managing support tickets for various systems. Previous positions include Técnico em Informática at TR Cartuchos and Monitor de Informática at CTEC-BG, among others. Alex holds multiple degrees, including an MBA in IT Management and a degree in Systems Analysis and Development from Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Sul, along with ongoing education in Exponential Business Administration at Nova School of Business and Economics.