Kenny D.

Kenny D. is an accomplished project manager with extensive experience in contact center operations and customer service strategy. Currently serving as Project Manager for FEMA at Titan Technologies since May 2020, Kenny D. oversees a 1500-seat virtual call center, implementing policies and quality assurance measures. Previous roles include Contact Center Operations Manager at Ford Motor Company, where Kenny D. launched a 600-seat Omni-channel contact center, and positions at Cenlar FSB, Uber, and Party City, all emphasizing leadership, operational excellence, and training. Additionally, Kenny D. has a solid foundation in client management from a tenure at American Express, managing operations for multiple global clients. Educational background includes studies at Glendale Community College and Northeastern Illinois University.