Michelle Mrkota

Michelle Mrkota has held various roles in the customer success, ticketing, and baking industries since 1999. Her career began as an Assistant Director for Ticket Operations at Northwestern University, where they were quickly promoted to Assistant Manager in 3 months. In 2006, they were an Outstanding Employee at Thomas Keller NYC Restaurant Group, where they oversaw pastry production of menu items, special order cakes, and catering. From 2009-2013, they were a Bakery Research & Development Specialist and Bakery Buyer at Whole Foods Market, where they were recognized as Outstanding Team Member of the Year and earned multiple Outstanding Bakery Team Member awards. From 2015-2020, they held roles at the University of Washington as Assistant Director of Ticket Services, the University of Southern California as Ticket Manager, and the U.S. Census Bureau as Field Enumerator. Currently, they are seeking a new opportunity in Customer Success, Onboarding, or Training.

Michelle Mrkota has a Bachelor of Science (BS) in Kinesiology from Indiana University Bloomington and a Grand Dioplome in Baking and Pastry Arts/Baker/Pastry Chef from the International Culinary Center. Michelle has also obtained a variety of certifications, including Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in November 2022, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in October 2021, Presenting Technical Information with Stories from LinkedIn in September 2021, After Effects 2020 New Features from LinkedIn in August 2021, Leading with a Heavy Heart from LinkedIn in July 2021, Pitching Your Ideas Strategically from LinkedIn in July 2021, Salesforce Essential Training from LinkedIn in July 2021, How to Make Strategic Thinking a Habit from LinkedIn in June 2021, Onboarding and Adoption Best Practices for Customer Success Management from LinkedIn Learning in June 2021, Confronting Bias: Thriving Across Our Differences from LinkedIn in July 2020, Improving Your Listening Skills from LinkedIn in June 2020, Leadership Foundations from LinkedIn in June 2020, The New Rules of Work from LinkedIn in June 2020, Tips for Better Business Writing from LinkedIn in June 2020, and Unconscious Bias from LinkedIn in June 2020.