Joanna Massey

Joanna Massey is an experienced project and program manager with a diverse background in overseeing complex transformations and implementations across various industries. Currently serving as a Project Manager in the Program Management Office at The TJX Companies, Inc., Joanna is responsible for globally migrating twelve business units to NICE CXOne. Previous roles include Program Manager at Hachette UK, where Joanna led the transformation to Microsoft Teams voice and contact center solutions, and earlier positions at The TJX Companies, Amberjam for American Express, HP Enterprise Services, and American Express, demonstrating expertise in managing significant corporate programs, transitioning legacy systems, and collaborating with C-suite executives to drive strategic initiatives. Additionally, Joanna held the position of Director at Four Paws Bakery UK, showcasing a capacity for innovation in the pet industry.