Darren Billings

At TMT First we are an award-winning trusted provider of technology lifecycle services for the circular economy, processing more than 200,000 devices every year. Through the repair, refurbishment and recycling of mobile devices – 'keeping technology alive for longer' is at the centre of everything we do. At TMT First we are both a Samsung Accredited Service Centre (for in and out of warranty repairs) and also an Apple Independent Provider. That means whether you are an Operator, Distributor, Reseller, Enterprise or Consumer, you can be assured your device is being repaired by skilled technicians using genuine parts, approved diagnostics and tools. We employ nearly 150 staff from our 43,000 square foot headquarters in Newcastle-under-Lyme. We work with a range of sectors including insurers, manufacturers, mobile and technology retailers, the public sector and SME’s. Both internally and externally we aim to deliver what we say, to the highest standard and with passion in what we do. In a high-tech industry that has in many ways become commoditised, TMT First still believes in old fashioned customer service values. We aim to become a partner to our customers, not just a supplier. We innovate and continuously improve our solutions, not just offer business as usual. And we aim to exceed expectations, not to just do the job.