Courtney McLaughlin

Courtney (Bartholomew) McLaughlin is an experienced professional in user experience research and insights, currently serving as the Director of UX Insights, Commerce at Toast since August 2021. Prior roles include Associate Director and Lead UX Researcher at Toast, and User Experience Researcher at WHOOP. Significant experience was gained as a Senior User Experience Researcher at Cogito Corp, where Courtney advocated for end users through ethnographic studies and user persona creation. Previous positions at Lovepop involved managing user research and enhancing customer experiences, while earlier work at Oracle focused on technology consulting and business development. Courtney holds a Bachelor's Degree in Foreign Affairs and Media Studies from the University of Virginia.