Samantha Keene

Samantha Keene is a seasoned quality assurance professional currently serving as the CS Quality Assurance Manager at Toast since July 2018, where responsibilities include managing a team of Quality Analysts, transforming data into actionable insights, and ensuring adherence to quality standards across Customer Success. Previous roles at Toast include Senior Quality Assurance Analyst and Quality Assurance Analyst, where Samantha focused on trend analysis and provided feedback to improve customer service performance. Samantha's diverse experience also encompasses positions in customer support and various service roles, including a Temporary Receptionist at Daley And Associates, a Life Cafe Server at Lifetime Fitness, and an intern with Make-A-Wish® Massachusetts and Rhode Island. Samantha holds a Bachelor's degree in Sociology from the University of New Hampshire and has accumulated extensive experience in team collaboration, customer service, and process improvement throughout a career that began in the hospitality industry.