Established in October 2003 by a special act of the Florida legislature, Toho Water Authority is the largest provider of water, wastewater and reclaimed water services in Osceola County. The Authority currently serves 73,000 water, 71,000 wastewater and 10,000 reclaimed water customers in Kissimmee, Poinciana and unincorporated areas of Osceola County.

The Authority owns and operates 20 water plants and 10 wastewater plants while maintaining 1,174 miles of water mains, 980 miles of wastewater mains, 242 miles of reclaimed water mains and 357 wastewater pump stations. With a 165 person workforce, the Authority treats and distributes approximately 35 million gallons of potable water and reclaims 21 million gallons of wastewater each day. 

Toho Water Authority (Toho) is the largest provider of water, wastewater and reclaimed water services in Osceola County. Toho currently serves over 100,000 customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. Toho owns and operates 13 water plants and 8 wastewater plants. With a 300+ person workforce, Toho treats and distributes approximately 37.5 million gallons of potable water and reclaims 27 million gallons of wastewater each day.

Toho is governed by a five-member board of supervisors responsible for approving all its operating policies and its $124 million operating budget. Toho was established for the sole purpose of providing regional stewardship over water resources in Osceola County.

Government

Utilities

Water

Toho Water Authority

Todd Swingle

Mike Pampoukis

Micah Smart E.i.

Raul Hernandez

Matt Doan

Heather Havey

Karen L. Rentz Ms, Phr

Hillary Weber Mpa

The Customer Service and Experience team at Toho Water Authority is dedicated to enhancing the overall customer journey for residents and businesses in Osceola County. This team manages inquiries, resolves concerns, and ensures efficient service delivery while fostering strong relationships with the community. They leverage feedback to continuously improve service quality, promoting transparency and trust in the Authority’s operations.

Customer Service and Experience

Engineering and Technical Support

Leadership Team

Customer Service and Experience

About

Team members

Other teams at Toho Water Authority

Engineering and Technical Support

Leadership Team