Stefania Burns

Stefania Burns is an experienced Product Manager currently at tombola since November 2011, where responsibilities include managing onboarding for the durable team, utilizing Agile methodologies, and keeping stakeholders informed about ongoing projects and roadmaps. Previous roles at tombola include CX Operations Manager, Customer Experience Manager, Customer Service Manager, and Customer Service Team Leader, where Stefania has successfully led teams, improved customer experience, and optimized operations for service delivery. Prior experience includes office administration at Evergreen and customer service roles at Procter & Gamble. Stefania holds NVQ level 2 Certificates in Team Leading and Customer Service from Learning Concepts.