Paulo Rogerio Carvalho da Mata

Paulo Rogerio Carvalho da Mata is a seasoned professional in business operations, currently serving as a Senior Business Operations Analyst at Too Seguros since October 2025. Prior experience includes roles such as Senior Operations Coordinator at Sercom and Operations Coordinator at Flex Relacionamentos Inteligentes and Drogaria Onofre. With a solid background in operational supervision from companies like Europ Assistance Brasil, Group Acticall Brasil, CSU, Teleperformance, and TNL CONTAX S/A, Paulo specializes in real-time indicator management, operational process development, and quality assurance. Educational qualifications include an MBA in Business Management and Competitive Intelligence from Faculdade Metropolitana, a Bachelor's degree in Advertising and Propaganda from Unicsul, and certification in Balanced Scorecard from Fundação Getúlio Vargas.