Customer Success Team
About
The Customer Success Team at Top Hat is dedicated to ensuring that clients effectively utilize the platform to enhance student engagement. They provide tailored support, training, and resources to customers, fostering strong relationships and driving user satisfaction. By addressing client needs and gathering feedback, the team helps to optimize the learning experience and supports retention and growth initiatives.
Team members
Carrie Poteck Martel
Enterprise Client Lead
Daniel Kim
Customer Success Manager
Dayna Wong
Customer Success Manager
Ellie Moore
Team Lead Senior Customer Succ...
Kitty Miller
Customer Success Manager
Sajeevan Jeeva
Customer Support Manager
Sarah Saftich
Senior Manager, Customer Succe...
Spencer Cheng
Senior Customer Success Manage...
Tasnuva Afrin
Manager, CS
Yakuta Ratlamwala
Customer Success Manager
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