Top Ten USA, LLC.
Andrew Heiss is an accomplished small business owner with experience in photography through ownership of Fusion Studios and White Wolf Imagery, LLC, focusing on various lifestyle photography services since June 2023 and May 2021, respectively. In addition to entrepreneurial ventures, Andrew has served as a Senior Technical Support Specialist for Top Ten USA, LLC since September 2014, specializing in tape library support and enterprise tape platform repairs. Andrew also has a background in project coordination, having worked as a Senior Project Coordinator at The College of New Jersey from September 2005 to May 2010. Andrew holds a degree from The College of New Jersey, earned between 2005 and 2010.
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Top Ten USA, LLC.
Top Ten USA is a leading provider of third party warranty and maintenance services for all major brands of data center hardware. We are a proud Dell Certified Partner for maintenance and sales in both storage and server solutions. We are also Compellent certified and are currently completing our CoPilot cert program. We also do extensive work in: NetApp, HP, EMC CLARiiON, and ALL major brands of tape libraries.We are also a proud VMware partner. SLA's Offered: 4 Hour, Next Business Day or parts and phone support only plans Savings: Our rates are generally 60 - 80% below the OEM's list price Parts: 100% parts availability guaranteed - in many cases we stock spares onsite Labor: 100% covered under 4 hour & NBD plans, work done by our technician at the client site Shipping: We cover 100% of shipping costs for parts Additional: US help desk manned 7X24X365, Escalation Manager you can call at any hour of the day or night, Custom online ticketing portal allowing end user creation, tracking, and resolution of service tickets. Let Top Ten USA extend the life cycle of your ex-warranty,EOL, EOS, and legacy machines and turn your data center into a profit center. Additional Services Purchase & sale of data center hardware Data Scrub with certificate Data Center Relocation System upgrades Consulting