Paula Woods

Paula has been with the company since 2013. In addition to overseeing and offering daily support to agents, she is responsible for all new hire training. She is also in charge of training on new systems to the entire staff and creates the training modules needed for their success.

Paula enjoys working at Topaz as she is able to contribute to great hospitality and customer service. She values compassion and feels having compassion for others helps the Topaz team feel like family, even with a staff who is remote. Her compassion extends to guests and helps them feel welcomed to the property prior to their stay and leaves them looking forward to having a great experience.

Outside of work, Paula loves a great Caramel Macchiato, and she enjoys reading and spending quality time with friends and family