Massuma Jiwan

Massuma Jiwan is an experienced professional with a background in customer service and healthcare. Currently serving as the Manager of Customer Success at Topcon Healthcare Canada since January 2020, Massuma has also held roles as Lead Customer Service Representative and Coordinator for Customer Service & Sales Support. Previous experience includes five years as Clinic Manager at Optoplus, where Massuma demonstrated exceptional customer service skills and strong administrative capabilities in supporting optometry practices. Earlier roles as a Pharmacy Technician at Boots UK involved managing prescriptions, advising customers, and training new employees. Massuma holds a BTEC in Pharmaceutical Sciences from Merton College, UK, completed between 2000 and 2002.