Luiz Passarelli

Luiz Passarelli has gained extensive work experience in customer success and management roles. In 1997, they co-founded iFusion Web Solutions, where they were responsible for implementing new business ventures in internet-based services and website/app development. Luiz also played a vital role in understanding and addressing customer needs and strengthening the company's culture focused on customer experience and success. After more than two decades with iFusion, Luiz joined smarter as an Account Manager, specializing in customer success. Currently, Luiz is working as a Customer Success Manager at TOPdesk, where they utilize their expertise to ensure customer satisfaction and drive success.

Luiz Passarelli has a diverse educational background with a focus on customer experience and marketing. Luiz completed their education at various institutions and obtained additional certifications.

Luiz Passarelli completed their "Formação em Experiência do Cliente" degree in Customer Experience & Behavior at ESPM Escola Superior de Propaganda e Marketing. Luiz studied there until 2021.

Luiz also pursued a "Pós-graduação" degree in Communication and Digital Media at FIAM-FAAM until 2020.

In 2017, Luiz Passarelli studied Marketing at Universidade Anhembi Morumbi.

Additionally, Luiz Passarelli has a background in Engineering, specifically Electrical Engineering. However, the specific institution and duration of their studies in this field are not provided.

In terms of certifications, Luiz Passarelli obtained the following:

- "Diversidade, Minorias e Inclusão" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in January 2022.

- "Customer Analytics" from Wharton Online in September 2021.

- "Customer Experience - CX" from MBA SEDA Executive Education in September 2021.

- "Métricas de Experiência do Cliente" from Faculdade Phorte in 2021 (specific month not provided).

Overall, Luiz Passarelli has a strong educational foundation in marketing, customer experience, and digital media, supplemented by additional certifications in various aspects of customer analytics and experience.