Jeaneen Ruff

Jeaneen Ruff has over 17 years of work experience in various roles and industries.

Jeaneen currently serves as the Director of Customer Success at Topia, a position they began in July 2022.

Prior to their current role, they worked at UKG (Ultimate Kronos Group) from 2018 to 2022. During their time there, they held two roles: Senior Manager - Customer Success Specialty Product Support from September 2021 to June 2022, and Customer Success - Benefit Administration Manager from December 2018 to September 2021. In their roles at UKG, they managed remote teams, focused on post-live lifecycle, service experience, and customer retention. Jeaneen also scaled the technical operations consulting team and achieved significant revenue growth through consulting services.

From 2015 to 2018, Jeaneen worked at Ultimate Software as a Customer Success Manager. Jeaneen managed a high-tech client book of business and successfully upsold additional business.

Prior to that, they worked at Amazon as a Credit Operations Manager from 2014 to 2015. In this role, they led and developed customer success and service operations teams, improving the merchant experience.

Before joining Amazon, they worked at Target from 2007 to 2014. Jeaneen held multiple roles during their tenure, including Store Team Leader and Executive Team Leader of Logistics and Hardlines. Jeaneen played a key role in transforming an underperforming store, improving customer service, and driving profitable business.

Jeaneen's career started at Wells Fargo, where they worked as a Senior Credit Manager from 2004 to 2007.

Throughout their career, Jeaneen has demonstrated strong leadership skills, customer focus, and the ability to drive results.

Jeaneen Ruff received their Associate's degree in General Studies from Skagit Valley College between 2002 and 2004. Jeaneen then pursued a Bachelor of Arts (B.A.) degree in Finance from Augusta State University between 2004 and 2006.