Erma Okafor

Erma Okafor has over 5 years of professional experience. Erma began their career as a Regulatory Officer at Nafdac in 2015. In 2017, they joined Jumia Nigeria as a Customer Service Representative, where they managed a high volume of inbound and outbound customer calls, confirmed orders, and directed calls to appropriate individuals and departments. Currently, they are a Customer Support Associate at Topship (YC W22).

Erma Okafor obtained their Bachelor of Applied Science in Biochemistry from Bells University of Technology between 2011 and 2015. In February 2021, they obtained a Remote Work and Virtual Collaboration Professional Certificate from CertiProf.