Opeyemi Saliu

Opeyemi Saliu is currently a Merchant Support at Topship. Prior to that, they were a Team Lead, Online Customer Experience Management at Access Bank Plc from October 2015 to March 2022. Before that, they were with Cakes & Creams as a Customer Service Representative from August 2018 to November 2018. Opeyemi has experience managing a team of junior customer service representatives, responding promptly to customer inquiries, communicating with customers through various channels while cross-selling other products, acknowledging and resolving customer complaints, processing orders, forms, applications, and requests, keeping records of customer interactions, transactions, comments and complaints, communicating and coordinating with colleagues as necessary, providing feedback on the efficiency of the customer service process, ensuring customer satisfaction and providing professional customer support. Opeyemi is also skilled in developing customer engagement strategy for social media success and creating an inspiring environment for team members.

Opeyemi Saliu has a Bachelor of Science in Radio, Television, and Digital Communication from Lagos State University. Opeyemi also has a Senior Secondary Certificate Examination in Arts from Government College Ketu. Opeyemi has a certification from Access Bank Plc in Exceptional Customer Service Training.