Eduardo Oighenstein Loureiro

Eduardo Oighenstein Loureiro is an experienced professional with a strong background in client experience management and customer relations. Currently serving as the Manager of Client Experience at Toptal since March 2020, Eduardo has successfully resolved customer service issues and facilitated cooperation between various departments to enhance client solutions. Prior experience includes roles as a Customer Relationship Representative and Business Support Professional at IBM, where responsibilities encompassed contract management and direct client interactions. Additionally, Eduardo has entrepreneurial experience as the owner of VW Shop and has contributed to academia as a lecturer at Universidade Federal Fluminense. Eduardo holds a Master's degree in Strategic Studies, an MBA from FGV, and a Bachelor's in International Relations, complemented by additional training in international trade.