Johana Kovatch

Johana Kovatch is an accomplished professional with extensive experience in customer operations and revenue management. Currently serving as the VP of Customer Operations at Toptal, Johana has successfully delivered 100% of strategic initiatives on time and under budget while advising C-level executives. Prior experience includes roles such as Sr. Director of Customer Operations, where operational synergies led to significant revenue increases, and Head of Operations at ARC Mental Health, where Johana grew patient census dramatically. Additional roles at BioMatrix SpRx and University of Miami Health System highlight a strong track record in project management and process improvement. Johana holds an MBA in Management Science and Six Sigma from the University of Miami and a Master's in Management and Strategy from Universidad Metropolitana.