Nehal Jacob

Nehal Jacob is an experienced professional in operational excellence and quality management, currently serving as the Operational Excellence Lead for Quality, Compliance & Audits at Toronto Hydro since June 2023. Previously, Nehal held various leadership roles at Salesforce from May 2020 to June 2023, including Global Operational Excellence Manager and Global Lead for Quality Assurance and Compliance within Global Shared Services. In these positions, Nehal drove transformation initiatives, developed comprehensive business operating models, and led global teams to enhance quality and compliance. Prior experience includes several roles at EY from August 2013 to April 2020, focusing on technology risk consulting, transition management, and cloud services strategy. Nehal began the career at Essar as an Analyst in Compliance and Research. Educational qualifications include a Bachelor of Technology from Mahatma Gandhi University.