Robert Jones

Robert Jones is an experienced professional with a strong background in production operations and customer service. Currently serving as Senior Manager of Production Operations at Toronto Star since September 2019, Robert previously held the role of Production Operations Manager at Metro English Canada from October 2015 to September 2019, where best operational practices were implemented to enhance efficiency. Additionally, Robert has contributed to the Greater Toronto Airports Authority as a volunteer with the Toronto Pearson Welcome Team since November 2014, focusing on customer service and communication initiatives. As the owner and aviation blogger at sonicgoose.com since December 2012, Robert has attracted over 200,000 page views from a global audience. Robert's career began at Toronto Star in various roles from 2001 to 2014, where impactful changes were made to improve revenue retention and transition to digital workflows. Robert holds a Bachelor of Applied Arts in Journalism from Ryerson University, obtained between 1991 and 1995.