Susan James

Susan James has extensive experience in the housing and neighbourhood management sector, currently serving as the Income Manager at Torus since November 2014, where leadership in service delivery and performance analysis is emphasized. Previously, at Helena Partnerships from May 2004 to November 2014, Susan held multiple roles including Neighbourhood Co-ordinator, overseeing the creation and implementation of specialized officer roles and focusing on commercial practices for budget and risk management. Other positions include Assistant Neighbourhood Manager, Tenancy Enforcement Officer, and Voids Officer, showcasing a strong background in anti-social behaviour management, tenant relations, and efficient service delivery. Susan's career began at St Helens Metropolitan Borough Council, where initial roles provided a foundation in customer service and administrative support. Education includes a high school diploma from St Cutherberts RC Community High School and further studies at St Helen's College.