Jana Keiley

Jana Keiley is an experienced operations support analyst currently employed at Toshiba Global Commerce Solutions since October 2022. With a robust background in analytics, Jana previously held roles as a QA Risk Analyst and Speech Analytics Analyst at Modis, where responsibilities included data summarization and the creation of voice analytic queries for major clients like PayPal Inc. From April 2011 to May 2019, Jana served as a Senior Business Analyst at TransUnion, focusing on initiatives to enhance customer experience through voice analytics. Earlier career experiences include leadership as a Reporting Analyst Lead at AIMCO and a Reporting Analyst at MCI, where Jana provided critical reports and recommendations to improve operational efficiency. Educational background includes studies at Arapahoe Community College.