Kendra Conwell

Kendra Conwell has a diverse work experience in the technology and customer support industry. From 2006 to 2012, they worked at Insite Support Services as a Customer Service Representative and Tech Support, providing technical support and mentoring new techs.

In 2013, Kendra joined Total Highspeed Internet Solutions as a Tech 1, where they provided technical support and network support. In 2015, they were promoted to Technical Support Manager, supervising in-house and outsourced technical support agents, conducting training, and ensuring quality assurance.

In 2017, Kendra took on the role of Support Services Manager, managing two teams in customer and field support. Kendra also became an active member of multiple company-wide committees and demonstrated proficiency in various software and solutions. In 2022, they assumed the role of Policy and Procedure Coordinator, leading the Process Committee to analyze and develop company-wide processes and documenting policy changes.

Overall, Kendra has demonstrated strong technical skills, leadership abilities, and a dedication to improving processes and customer support.

Kendra Conwell attended Missouri Western State University from 1993 to 2000, where they earned a Bachelor of Arts (BA) degree in Spanish Language and Literature.