Total Tools
Elisse Jones serves as the Group Head of Loyalty at Total Tools and the Independent Hardware Group, driving customer loyalty strategies for Australia's largest professional tool retailer and home improvement wholesaler. With a strong background in CRM and loyalty management, Elisse has previously held positions such as National CRM & Loyalty Manager at Total Tools, Loyalty Manager at Country Road Group, and CRM & Communications Specialist for MYER one. Elisse's expertise extends to advisory roles, currently serving on the Advisory Board of the Australian Loyalty Association. Additional experience includes customer strategy development for Transport for London and digital marketing at L'Oréal. Elisse holds a Bachelor of Commerce in Marketing from the University of Melbourne.
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Total Tools
For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers. Our shelves are packed with the best professional tools to help tradies build Australia, but it is our team who are packed with passion for the tradies that makes us number one. We have over 120 stores and 2000 team members across Australia, and most of our stores are locally owned and operated. At Total Tools we are all about getting it done, together. We show up for our mates and stay for our careers. You can grab the job and run with it, knowing that you can make a big impact and that we will back you to get it done. In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). Join us and be part of something bigger. Know that at Total Tools, your career has no limits.