Flávia Maria Rolim

Flávia Maria Rolim has worked in various customer success roles throughout their career. Flávia Maria most recently worked as a Customer Success Executive at TotalPass Brasil starting in October 2022. Prior to that, they worked at Aegro from January 2021 to August 2022, where they were responsible for managing customer accounts and journeys on the Saas platform, including onboarding, adoption, escalation, and renewal. Flávia Maria also monitored metrics such as churn rate, expansion, NPS/activation rate, and engagement score. Flávia worked at Hand Talk in 2020, initially as a Customer Success professional from May 2020 to January 2021, and then as a Sales Development Representative (SDR) from February 2020 to May 2020. Before that, they worked at Indeov from February 2019 to September 2019, where they focused on customer service and operations.

From 2015 to 2020, Flávia Maria Rolim pursued a Bachelor's degree in Marketing at Universidade Presbiteriana Mackenzie.