Kacidia Leal Araujo

Kacidia Leal Araujo has a diverse work experience. Kacidia started their career as an Analista de atendimento ao cliente at TotalPass Brasil in December 2022 and later became an Analista de Customer Experience Pleno in March 2023. In these roles, they focused on customer interaction, personalization, and satisfaction, with the goal of strengthening the customer-company relationship. Prior to that, they worked in Relações com os clientes at an unspecified company from September 2020 to December 2022. Before joining TotalPass Brasil, they worked as an Assistente de SAC at NISSIN FOODS DO BRASIL LTDA. from June 2020 to December 2020, and as an Analista de atendimento - Web SAC at Nissin Foods from June 2010 to January 2016. In the latter role, they were responsible for monitoring and interacting with the brand's social media pages, creating reports and guidelines for social media customer service, and managing logistics and consumer research. Kacidia also represented the brand in industry committees and forums.

Kacidia Leal Araujo obtained their Bachelor's degree in Human Resources Administration from Uninove - Universidade Nove de Julho from 2010 to 2012. In addition, they have obtained certifications from Microsoft, including "Kacidia Aparecida Leal Araujo" in February 2023 and "O caminho para alcançar o selo RA 1000" in February 2023.