André Souza is an experienced professional in customer experience and sales within the hospitality sector, currently working at TOTVS since July 2022 as an Analista de Customer Experience, focusing on data monitoring to identify usage behaviors and opportunities. Prior roles include positions as an Analista de Customer Success and Sales Specialist at TOTVS, where responsibilities encompassed client engagement, health score management, and sales cycle oversight through CRM systems. Previous experience includes consulting sales at Celestino Assessoria and travel designing at Fanato, providing personalized travel solutions. André's extensive background in event coordination spans multiple companies, including Tour House Viagens e Turismo Ltda, managing corporate events and facilitating transportation logistics. Educational qualifications include a degree in Gestão de Turismo from the Instituto Federal de Educação, Ciência e Tecnologia de São Paulo.
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